Technology

• Revolutionary Fieldwork and Interviewer Management System;
• Advanced custom built dialer that;
  • Connects all remote interviewers to the Hong Kong CCU hub for call management and quality monitoring
  • Records all calls for reassurance
  • Improves interviewer effectiveness through dialing efficiency
  • Enables client remote listening-in features
• Brand new IT infrastructure including;
  • State-of-the-art IBM servers, located securely offsite and backed up daily
  • Ergonomically designed and completely wireless CATI centre with 40 brand new Dell laptops
• Working towards ISO 27001 certification for Information Management and Security