Quality Assurance in multiple and/or developing markets is challenging and perilous. RADARGLOBAL prides itself on setting quality standards that far exceed those of international standards and of its industry peers.
- RADARGLOBAL is the only regional CATI/CAWI provider that offers ISO20252 compliance for seamless consistency in execution across all markets
- RADARGLOBAL exceeds ISO20252 compliance levels of quality assurance for CATI
- RADARGLOBAL uses all its own people. No matter where they are, it is guaranteed that all interviewers and supervisors are recruited, screened, trained, briefed, managed, monitored, coached and paid in exactly the same way, by us, from our Hong Kong CCU hub 100% recording of interviews for complete reassurance
- RADARGLOBAL focuses on quality optimization and perpetual improvement and not just meeting minimum levels/volumes of monitoring To promote quality, interviewers are rewarded with a systematic monthly Quality bonus based on continuous assessments