Our sophisticated Fieldwork & Interviewer Management system ensures that traditional call centre challenges are overcome and bettered.
The system is built on 15 years of international, multi-country CATI experiences and represents the best-in-class, cutting-edge technology available in the industry today.
RADARGLOBAL guarantees more confidence and consistency and higher compliance than the traditional call centre environment.
Including;
- New applicant recruitment and systematic assessment
- Advanced multi-media training with modular assessment
- Thorough, consistent and assessed project briefings that clients can also view and contribute towards
- Quality enhancement through constant monitoring, feedback, coaching and metric tracking
- Superior performance management of response rates, contact analysis and sample overview
- Intelligent payment systems that reward quality, reliability, loyalty and output
- Advanced shift planning, communications structure and compliance control
- Project dashboards showing Project Managers all KPI’s and advanced warnings